Returned my cutter to Xikar a couple weeks back. Last Monday customer service emailed they couldn't repair and were going to have to replace it. Returned email, 'okay fine'. Now, a week later they say they have received the replacement cutter and will be sending it out 'this week'. Seems strange. I'd cancel, but I already paid 6 years ago.
Should have cancelled on principal...FB would have.
Yeah FB has fuk't up customer service throughout the cigar industry. Actually I will rant again about this topic since you brought it up. I had a Xikar Cutter for many years gifted to me by my wife and it got pretty dull so called them up. No problem just send it to us it is guaranteed for life and we will repair or replace. Sent it express mail and within about 10 days total I had a brand shiny new one back. Could not ask for more could I?
Well yes I could the one I sent was Made In The U.S.A. and the new one I got back is clearly stamped CHINA which totally pissed me off.
Well, that's shitty. Especially from a company that brandishes 'made in American', or at least used to.
They didn't actually have the finish available for mine. Said it was discontinued (Bronze), but I could choose any of the 5 basic solid Xi1. Just chose the Black one... and now that I think of it, mine for sure said MIA around the pivot pin. Guess we'll see what I get.
