Returned my cutter to Xikar a couple weeks back. Last Monday customer service emailed they couldn't repair and were going to have to replace it. Returned email, 'okay fine'. Now, a week later they say they have received the replacement cutter and will be sending it out 'this week'. Seems strange. I'd cancel, but I already paid 6 years ago.
That is weird. Joe, didn't you just send yours back a little bit ago? How'd that work out?
I haven't actually sent mine in yet, haha. I once sent a lighter for repair and they responded that they could not repaid it and the lighter was something they no longer manufactured, so they replaced with a new, comparable (better, IMO) model.
They never emailed though, the response was included with the new lighter.
My soft flame Xikar, shit the bed. I've been avoiding contacting them but I guess I should do it sooner than later.
What happened? Did you sit on it?
Dunno. It was working before I filled it and now it doesn't light. I can hear the gas, I see a tiny spark when I click it but I'm not seeing that red glow. If I put a flame in front of it, it'll stay lit.
Sounds convenient
LOL, doesn't it? Just need a lighter to light the lighter. I've had issues with those soft flame EXs too. Weak flame, not lighting, whatever. Repaired/replaced, no problem.