It never ceases to amaze me how people can f**k up a computer, in ways that I can't possibly reconstruct what they did. I'll ask them what they were doing, and they'll say, "I was trying to open a Word document on the desktop." And in my head, I'm like, "How could they possibly get from trying to open a file on the desktop to installing a device driver for a device they don't have?" It boggles the mind.
MacOS does a pretty good job keeping people out of trouble most of the time. But it can't stop everything, and it's essentially Unix, so when someone does manage to mess it up, it gets megaborked.
I was strictly referring to office computing, not personal. I hate transferring all my stuff from one PC to the other, not just files (which I usually don't store locally anyway). And I get how a Mac is great from a support standpoint at the office because everything is so locked down. But when I'm supporting my own machine, I don't want things to be locked down. I also understand that it's essentially Unix, but from a former Unix SysAdmin, I need to be able to get my hands dirty and get to a command prompt. Even in Windows, I often go out to the command prompt when doing troubleshooting. It's just not as easy to do on a Mac. AND GET OFF MY LAWN!