A lot of lower volume smokers go to B&M's thinking they will get some good advice on purchases...... Well if you think there is much or any validity to that then send the warden to a few B&M's to buy some cigars per their recommendations and see what she comes home with.
When we went to the new B&M for the Saturday retirement Herf the first thing the guy did was try to sell me on an RyJ.
Edit: if Amazon sold Cigars the end of B&M's would be near but since newbies and low volume smokers have to search out good vendors, none of which they have ever heard of, they go to B&M's.