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Author Topic: 7/9/2014  (Read 105335 times)

flip from jersey

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Re: 7/9/2014
« Reply #285 on: July 09, 2014, 01:23:13 PM »

I've had all I can stand and I can't stands no more! This is my latest encounter with Cbid:

Order Confirmation # cb394xxx
If my order does not ship today, CANCEL IT! This lackadaisical shipping of orders is totally unacceptable!


Customer service comment by: Lori  Date: 7/8/14 06:23 PM

Robert, Thank you for contacting Cigar Bid. Your order will not be shipping today, so I will cancel your order as requested.Because this is a cancellation, typically a 15% restocking fee is assessed. However, as a one time courtesy, we will waive that restocking fee. If orders or bids are cancelled in the future, please note that the 15% restocking fee will be charged.I知 sorry that you are dissatisfied with our shipping times.If you have any other questions, please feel free to contact us.Thank you, LoriCustomer Service
 
By "lackadaisical", do you mean "more than the 2-3 business days they advertise?"
I placed my order last Thursday and on Tuesday it still hasn't shipped, I'm sorry but that is not acceptable. How about not taking my money until the order ships. I'm sure things would move a lot faster!
Now I'm curious.  If you're charging a Visa or MasterCard, they aren't supposed to actually charge before they ship, though they can place a transaction pending lock.  You're saying they actually charged?
I'm thinking, Fred thought, we would all jump on the dogpile.  Instead we are looking at both sides.
how dare we... ::)
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Fred Bumpus

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Re: 7/9/2014
« Reply #286 on: July 09, 2014, 01:23:48 PM »

I've had all I can stand and I can't stands no more! This is my latest encounter with Cbid:

Order Confirmation # cb394xxx
If my order does not ship today, CANCEL IT! This lackadaisical shipping of orders is totally unacceptable!


Customer service comment by: Lori  Date: 7/8/14 06:23 PM

Robert, Thank you for contacting Cigar Bid. Your order will not be shipping today, so I will cancel your order as requested.Because this is a cancellation, typically a 15% restocking fee is assessed. However, as a one time courtesy, we will waive that restocking fee. If orders or bids are cancelled in the future, please note that the 15% restocking fee will be charged.I知 sorry that you are dissatisfied with our shipping times.If you have any other questions, please feel free to contact us.Thank you, LoriCustomer Service
 
By "lackadaisical", do you mean "more than the 2-3 business days they advertise?"
I placed my order last Thursday and on Tuesday it still hasn't shipped, I'm sorry but that is not acceptable. How about not taking my money until the order ships. I'm sure things would move a lot faster!
Now I'm curious.  If you're charging a Visa or MasterCard, they aren't supposed to actually charge before they ship, though they can place a transaction pending lock.  You're saying they actually charged?
yes, they charged my debit card and I'm waiting for them to put it back!
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flip from jersey

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Re: 7/9/2014
« Reply #287 on: July 09, 2014, 01:25:10 PM »

EO #21 for lunch.
You really should smoke it rather than eat it.
well, you know what I meant.
2 swiss burgers on onion bagels, not too bad.
If there is a wrong way to take it, around here, we generally will purposely seem obtuse.  ???
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flip from jersey

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Re: 7/9/2014
« Reply #288 on: July 09, 2014, 01:26:40 PM »

I've had all I can stand and I can't stands no more! This is my latest encounter with Cbid:

Order Confirmation # cb394xxx
If my order does not ship today, CANCEL IT! This lackadaisical shipping of orders is totally unacceptable!


Customer service comment by: Lori  Date: 7/8/14 06:23 PM

Robert, Thank you for contacting Cigar Bid. Your order will not be shipping today, so I will cancel your order as requested.Because this is a cancellation, typically a 15% restocking fee is assessed. However, as a one time courtesy, we will waive that restocking fee. If orders or bids are cancelled in the future, please note that the 15% restocking fee will be charged.I知 sorry that you are dissatisfied with our shipping times.If you have any other questions, please feel free to contact us.Thank you, LoriCustomer Service
 
By "lackadaisical", do you mean "more than the 2-3 business days they advertise?"
I placed my order last Thursday and on Tuesday it still hasn't shipped, I'm sorry but that is not acceptable. How about not taking my money until the order ships. I'm sure things would move a lot faster!
Now I'm curious.  If you're charging a Visa or MasterCard, they aren't supposed to actually charge before they ship, though they can place a transaction pending lock.  You're saying they actually charged?
yes, they charged my debit card and I'm waiting for them to put it back!
The gravy sucking pigs - bastiges I tell you each & every one of them!  Feel better Fred?  8)
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jswaykos

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Re: 7/9/2014
« Reply #289 on: July 09, 2014, 01:27:08 PM »

I've had all I can stand and I can't stands no more! This is my latest encounter with Cbid:

Order Confirmation # cb394xxx
If my order does not ship today, CANCEL IT! This lackadaisical shipping of orders is totally unacceptable!


Customer service comment by: Lori  Date: 7/8/14 06:23 PM

Robert, Thank you for contacting Cigar Bid. Your order will not be shipping today, so I will cancel your order as requested.Because this is a cancellation, typically a 15% restocking fee is assessed. However, as a one time courtesy, we will waive that restocking fee. If orders or bids are cancelled in the future, please note that the 15% restocking fee will be charged.I知 sorry that you are dissatisfied with our shipping times.If you have any other questions, please feel free to contact us.Thank you, LoriCustomer Service
 
By "lackadaisical", do you mean "more than the 2-3 business days they advertise?"
I placed my order last Thursday and on Tuesday it still hasn't shipped, I'm sorry but that is not acceptable. How about not taking my money until the order ships. I'm sure things would move a lot faster!
OK, Friday was a national holiday, and they had big banners on the site, saying there would be no shipping on the 4th of July.  When you get a 3 day weekend, a lot of people take vacations around then, so they get the extra day.  It's kinda hard to ship items, if the guys that close the boxes, doesn't show up.  just my $0.02.
I placed an order with Amazon on Saturday, it was packed and ready to ship on Sunday, I received my stuff yesterday. Is it wrong to consider Cbid/Ci/Sprint/Cigar.com the "Amazon" of the cigar business?

They're going by the policies they clearly state... like complaining about SurePost/ecocomy shipping when it's the option YOU choose yourself!
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jswaykos

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Re: 7/9/2014
« Reply #290 on: July 09, 2014, 01:27:35 PM »

I've had all I can stand and I can't stands no more! This is my latest encounter with Cbid:

Order Confirmation # cb394xxx
If my order does not ship today, CANCEL IT! This lackadaisical shipping of orders is totally unacceptable!


Customer service comment by: Lori  Date: 7/8/14 06:23 PM

Robert, Thank you for contacting Cigar Bid. Your order will not be shipping today, so I will cancel your order as requested.Because this is a cancellation, typically a 15% restocking fee is assessed. However, as a one time courtesy, we will waive that restocking fee. If orders or bids are cancelled in the future, please note that the 15% restocking fee will be charged.I知 sorry that you are dissatisfied with our shipping times.If you have any other questions, please feel free to contact us.Thank you, LoriCustomer Service
 
By "lackadaisical", do you mean "more than the 2-3 business days they advertise?"
I placed my order last Thursday and on Tuesday it still hasn't shipped, I'm sorry but that is not acceptable. How about not taking my money until the order ships. I'm sure things would move a lot faster!
Now I'm curious.  If you're charging a Visa or MasterCard, they aren't supposed to actually charge before they ship, though they can place a transaction pending lock.  You're saying they actually charged?
I'm thinking, Fred thought, we would all jump on the dogpile.  Instead we are looking at both sides.
how dare we... ::)

LOL, it's uncharted territory for us, for sure.
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LuvTooGolf

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Re: 7/9/2014
« Reply #291 on: July 09, 2014, 01:30:17 PM »

I've had all I can stand and I can't stands no more! This is my latest encounter with Cbid:

Order Confirmation # cb394xxx
If my order does not ship today, CANCEL IT! This lackadaisical shipping of orders is totally unacceptable!


Customer service comment by: Lori  Date: 7/8/14 06:23 PM

Robert, Thank you for contacting Cigar Bid. Your order will not be shipping today, so I will cancel your order as requested.Because this is a cancellation, typically a 15% restocking fee is assessed. However, as a one time courtesy, we will waive that restocking fee. If orders or bids are cancelled in the future, please note that the 15% restocking fee will be charged.I知 sorry that you are dissatisfied with our shipping times.If you have any other questions, please feel free to contact us.Thank you, LoriCustomer Service
 
By "lackadaisical", do you mean "more than the 2-3 business days they advertise?"
I placed my order last Thursday and on Tuesday it still hasn't shipped, I'm sorry but that is not acceptable. How about not taking my money until the order ships. I'm sure things would move a lot faster!
So Thursday night is the night you mark as your end of the week, or whatever they call it?
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razgueado

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Re: 7/9/2014
« Reply #292 on: July 09, 2014, 01:31:23 PM »

EO #21 for lunch.
You really should smoke it rather than eat it.
well, you know what I meant.
2 swiss burgers on onion bagels, not too bad.
If there is a wrong way to take it, around here, we generally will purposely seem obtuse.  ???
Especially if doing so is semi-funny to us.
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DesertRat

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Re: 7/9/2014
« Reply #293 on: July 09, 2014, 01:34:08 PM »

I've had all I can stand and I can't stands no more! This is my latest encounter with Cbid:

Order Confirmation # cb394xxx
If my order does not ship today, CANCEL IT! This lackadaisical shipping of orders is totally unacceptable!


Customer service comment by: Lori  Date: 7/8/14 06:23 PM

Robert, Thank you for contacting Cigar Bid. Your order will not be shipping today, so I will cancel your order as requested.Because this is a cancellation, typically a 15% restocking fee is assessed. However, as a one time courtesy, we will waive that restocking fee. If orders or bids are cancelled in the future, please note that the 15% restocking fee will be charged.I知 sorry that you are dissatisfied with our shipping times.If you have any other questions, please feel free to contact us.Thank you, LoriCustomer Service
 
By "lackadaisical", do you mean "more than the 2-3 business days they advertise?"
I placed my order last Thursday and on Tuesday it still hasn't shipped, I'm sorry but that is not acceptable. How about not taking my money until the order ships. I'm sure things would move a lot faster!
Now I'm curious.  If you're charging a Visa or MasterCard, they aren't supposed to actually charge before they ship, though they can place a transaction pending lock.  You're saying they actually charged?
I'm thinking, Fred thought, we would all jump on the dogpile.  Instead we are looking at both sides.
how dare we... ::)

LOL, it's uncharted territory for us, for sure.
Kinda hard to fathom.....
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Fred Bumpus

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Re: 7/9/2014
« Reply #294 on: July 09, 2014, 01:35:58 PM »

I've had all I can stand and I can't stands no more! This is my latest encounter with Cbid:

Order Confirmation # cb394xxx
If my order does not ship today, CANCEL IT! This lackadaisical shipping of orders is totally unacceptable!


Customer service comment by: Lori  Date: 7/8/14 06:23 PM

Robert, Thank you for contacting Cigar Bid. Your order will not be shipping today, so I will cancel your order as requested.Because this is a cancellation, typically a 15% restocking fee is assessed. However, as a one time courtesy, we will waive that restocking fee. If orders or bids are cancelled in the future, please note that the 15% restocking fee will be charged.I知 sorry that you are dissatisfied with our shipping times.If you have any other questions, please feel free to contact us.Thank you, LoriCustomer Service
 
By "lackadaisical", do you mean "more than the 2-3 business days they advertise?"
I placed my order last Thursday and on Tuesday it still hasn't shipped, I'm sorry but that is not acceptable. How about not taking my money until the order ships. I'm sure things would move a lot faster!
Now I'm curious.  If you're charging a Visa or MasterCard, they aren't supposed to actually charge before they ship, though they can place a transaction pending lock.  You're saying they actually charged?
I'm thinking, Fred thought, we would all jump on the dogpile.  Instead we are looking at both sides.
how dare we... ::)
as long as we take it they won't care!
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LuvTooGolf

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Re: 7/9/2014
« Reply #295 on: July 09, 2014, 01:38:19 PM »

I've had all I can stand and I can't stands no more! This is my latest encounter with Cbid:

Order Confirmation # cb394xxx
If my order does not ship today, CANCEL IT! This lackadaisical shipping of orders is totally unacceptable!


Customer service comment by: Lori  Date: 7/8/14 06:23 PM

Robert, Thank you for contacting Cigar Bid. Your order will not be shipping today, so I will cancel your order as requested.Because this is a cancellation, typically a 15% restocking fee is assessed. However, as a one time courtesy, we will waive that restocking fee. If orders or bids are cancelled in the future, please note that the 15% restocking fee will be charged.I知 sorry that you are dissatisfied with our shipping times.If you have any other questions, please feel free to contact us.Thank you, LoriCustomer Service
 
By "lackadaisical", do you mean "more than the 2-3 business days they advertise?"
I placed my order last Thursday and on Tuesday it still hasn't shipped, I'm sorry but that is not acceptable. How about not taking my money until the order ships. I'm sure things would move a lot faster!
Now I'm curious.  If you're charging a Visa or MasterCard, they aren't supposed to actually charge before they ship, though they can place a transaction pending lock.  You're saying they actually charged?
I'm thinking, Fred thought, we would all jump on the dogpile.  Instead we are looking at both sides.
how dare we... ::)
as long as we take it they won't care!
Well, if they say orders are shipped out 2-3 business days after your week closes, and this was yesterday, that's really only the 2nd business day after the auctions closed. I know we piss and moan about shipping from time to time (read: every day), but you can't get too upset about it if they're still within the timeframe they set forth.
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razgueado

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Re: 7/9/2014
« Reply #296 on: July 09, 2014, 01:38:33 PM »

I've had all I can stand and I can't stands no more! This is my latest encounter with Cbid:

Order Confirmation # cb394xxx
If my order does not ship today, CANCEL IT! This lackadaisical shipping of orders is totally unacceptable!


Customer service comment by: Lori  Date: 7/8/14 06:23 PM

Robert, Thank you for contacting Cigar Bid. Your order will not be shipping today, so I will cancel your order as requested.Because this is a cancellation, typically a 15% restocking fee is assessed. However, as a one time courtesy, we will waive that restocking fee. If orders or bids are cancelled in the future, please note that the 15% restocking fee will be charged.I知 sorry that you are dissatisfied with our shipping times.If you have any other questions, please feel free to contact us.Thank you, LoriCustomer Service
 
By "lackadaisical", do you mean "more than the 2-3 business days they advertise?"
I placed my order last Thursday and on Tuesday it still hasn't shipped, I'm sorry but that is not acceptable. How about not taking my money until the order ships. I'm sure things would move a lot faster!
OK, Friday was a national holiday, and they had big banners on the site, saying there would be no shipping on the 4th of July.  When you get a 3 day weekend, a lot of people take vacations around then, so they get the extra day.  It's kinda hard to ship items, if the guys that close the boxes, doesn't show up.  just my $0.02.
I placed an order with Amazon on Saturday, it was packed and ready to ship on Sunday, I received my stuff yesterday. Is it wrong to consider Cbid/Ci/Sprint/Cigar.com the "Amazon" of the cigar business?
Yes.
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razgueado

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Re: 7/9/2014
« Reply #297 on: July 09, 2014, 01:40:01 PM »

You want bad policy, ask Dusty and I about CigarFed.  Took them a week to ship.
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DesertRat

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Re: 7/9/2014
« Reply #298 on: July 09, 2014, 01:43:03 PM »

You want bad policy, ask Dusty and I about CigarFed.  Took them a week to ship.
Their CotM doesn't ship until the 21st of said month. And that's for auto-ship.
It really doesn't matter in the long run.....just weird.
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sfish

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Re: 7/9/2014
« Reply #299 on: July 09, 2014, 01:46:50 PM »

I've had all I can stand and I can't stands no more! This is my latest encounter with Cbid:

Order Confirmation # cb394xxx
If my order does not ship today, CANCEL IT! This lackadaisical shipping of orders is totally unacceptable!


Customer service comment by: Lori  Date: 7/8/14 06:23 PM

Robert, Thank you for contacting Cigar Bid. Your order will not be shipping today, so I will cancel your order as requested.Because this is a cancellation, typically a 15% restocking fee is assessed. However, as a one time courtesy, we will waive that restocking fee. If orders or bids are cancelled in the future, please note that the 15% restocking fee will be charged.I知 sorry that you are dissatisfied with our shipping times.If you have any other questions, please feel free to contact us.Thank you, LoriCustomer Service
 
By "lackadaisical", do you mean "more than the 2-3 business days they advertise?"
I placed my order last Thursday and on Tuesday it still hasn't shipped, I'm sorry but that is not acceptable. How about not taking my money until the order ships. I'm sure things would move a lot faster!
Now I'm curious.  If you're charging a Visa or MasterCard, they aren't supposed to actually charge before they ship, though they can place a transaction pending lock.  You're saying they actually charged?
yes, they charged my debit card and I'm waiting for them to put it back!
Why didn't you just wait 1 more day for them to ship? Are you out of cigars or just being a Masshole?
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