Here's a text I received two days ago.
Subject:NJ Transit Alerts
The quality of your commute during the last several days has been unacceptable, and we share in your frustration. We have been in contact with Amtrak at the highest levels, seeking solutions. Again, our apologies.
isn't Amtrak still run by the Federal Govt? that could explain it.
Not at all, Amtrak is paid for by the Federal Government but run by the National Railroad Corporation which is a private "for profit" RR Company. Basically the worst of both worlds, RR and Government with all the "profit" being for the upper management.