What the hell kind of ERP system to they have over there....sheesh
Backordered items on CigarBid.com occur for a few reasons. In some cases, inventory is miscounted or misrepresented because of quality assurance concerns in the Fulfillment Center.
 
You were originally charged for the lots won and then you were refunded as soon as we realized that we were not going to be able to ship the item to you. We can send a replacement- perhaps a different cigar at the same won price. We can also cancel the backorder if that is better for you. Please reply by 6/5/15. If we do not hear from you the order will be cancelled.
 
Please let us know if there is anything we can assist you with in the future. 
 
Thank you,
 
Shana
Customer Service