I've had all I can stand and I can't stands no more! This is my latest encounter with Cbid:
Order Confirmation # cb394xxx
If my order does not ship today, CANCEL IT! This lackadaisical shipping of orders is totally unacceptable!
Customer service comment by: Lori Date: 7/8/14 06:23 PM
Robert, Thank you for contacting Cigar Bid. Your order will not be shipping today, so I will cancel your order as requested.Because this is a cancellation, typically a 15% restocking fee is assessed. However, as a one time courtesy, we will waive that restocking fee. If orders or bids are cancelled in the future, please note that the 15% restocking fee will be charged.I’m sorry that you are dissatisfied with our shipping times.If you have any other questions, please feel free to contact us.Thank you, LoriCustomer Service
By "lackadaisical", do you mean "more than the 2-3 business days they advertise?"
I placed my order last Thursday and on Tuesday it still hasn't shipped, I'm sorry but that is not acceptable. How about not taking my money until the order ships. I'm sure things would move a lot faster!
Now I'm curious. If you're charging a Visa or MasterCard, they aren't supposed to actually charge before they ship, though they can place a transaction pending lock. You're saying they actually charged?
yes, they charged my debit card and I'm waiting for them to put it back!
Debit card rules are different than credit card, but even so...technically they haven't actually charged you. They've placed a hold. Now, the net effect is you can't use that money, so it's obviously a rather semantical difference. It's the same procedure done if you use your debit card to pay at the pump for gas. You slide the card, they place a hold for a certain amount of money, you pump the gas, then they charge for the actual amount used. It's just that the hold and the actual transaction happen in such proximity that you don't think about it or care.
But legally it's an important distinction. So long as the money is in your account, you have a greater capacity to nullify the transaction - which is why Lori didn't fight you on the cancellation (she'd have lost, and her "lecture" is mostly blowing smoke). At least, you have greater capacity to nullify in the US, where the law still says the customer is presumed to be right. Everywhere else in the world, forget it. You have to prove the merchant is wrong.
