I've had all I can stand and I can't stands no more! This is my latest encounter with Cbid:
Order Confirmation # cb394xxx
If my order does not ship today, CANCEL IT! This lackadaisical shipping of orders is totally unacceptable!
Customer service comment by: Lori Date: 7/8/14 06:23 PM
Robert, Thank you for contacting Cigar Bid. Your order will not be shipping today, so I will cancel your order as requested.Because this is a cancellation, typically a 15% restocking fee is assessed. However, as a one time courtesy, we will waive that restocking fee. If orders or bids are cancelled in the future, please note that the 15% restocking fee will be charged.I知 sorry that you are dissatisfied with our shipping times.If you have any other questions, please feel free to contact us.Thank you, LoriCustomer Service
I'll have to check my email to see if I had the same customer service rep. I inquired as to why when I "won" boxes, I wasn't getting boxes but instead 5-pack equivalents. I even went as far as to say the box in most cases isn't even that important. It's the fact that they should be sending items in the original packaging when stated as such. She went on to say that sometimes the boxes are disguarded if they are damaged, blah, blah, blah. I said that is fine but just in my recent order history, I've
never received a box. She said she could see if they had any available to send me. Anyway, last order of Cuarentas came in a box... seal broken, gouged like it was opened with the dull end of a butter knife, and loosly re-shrinkwrpped. Nice. It was a box. haha.
