Now for the fun part....call the bank...
After wading through multiple steps of computer queries, finally get a live person, not that I could understand him...
He said there was no money deducted from the account. Yes, I know but the account says payment was scheduled and made for April 25....ok, xfer call to another department, from Indian to Asian accent...then another transfer to another Asian accent that I could at least understand.
She at least understood what I was saying and was able to see the same thing in the account. Investigation ticket started, they'll get back to me in three or four days...