Another toll story
AUSTIN (KXAN) - As thousands of customers with TxTag accounts try to understand what it means for their outstanding toll bills after the Texas Department of Transportation announced Wednesday it's dropping $1.3 billion in late fees, the agency's customer service is quickly answering people's questions.
Living in Round Rock, Thomas Hunt takes the SH 130 toll two or three times a week. In the summer of 2016 he says TxDOT didn't send him bills for two months, putting him behind. When bills finally came in August, they wanted more than $10,000 total.
"I went down to pay and they said, 'well, you knew you took the toll, you should have just paid the bill.' I said 'I didn't get a bill!' They said 'that's not our fault,'" Hunt said.
He hasn't paid the fees since.
"They said you have to pay it all... so I left," said Hunt.
Now, his late fees, like more than two million others, have been waived. For those who have outstanding fees, you won't get a separate notification from TxDOT.
"Fees will not appear on mailed statements, and the fee will be dismissed on our online system in the coming weeks," spokesperson for TxDOT Veronica Beyer, wrote KXAN. "Customers will receive a message at the top of their statement once the fees have been dismissed."
